This site is provided as a service to the administrators, staff and faculty of the California community college system.

3CMeNow is part of CCC TechConnect hosted by Palomar College
CCC TechConnect is funded from a grant of the California Community Colleges Chancellor's Office

3CMeNow Support: (760) 891-7876

365 South Rancho Santa Fe Rd, Suite 104     San Marcos, CA 92078

Revised July 2017

Frequently Asked Questions

 

1)     Can I use 3CMeNow to connect to one or more H.323 room system endpoints?

Yes, you can participate in a meeting with up to twenty-five concurrent connections in any combination of H.323 room systems, iOS devices, Android devices, telephones, desktop and laptop computers

 

2)      How do I join a meeting from my H.323 room system?

There are several ways you can dial in and join a meeting from your room system.

a)  The meeting moderator can call your room system by “Inviting” you into the meeting.  From the Moderator drop down select “Invite” and enter the IP address of your room system.

b)     From your room system you can call into the meeting by dialing the H.323 dialing string provided to you by the meeting coordinator.  A dialing string may look like 123.245.78.1##923176043, 923176043@123.245.78.1, 3176043@path.serverdomain.com (SIP Dialing)

c) If your H.323 system is registered to 3CMeNow gatekeeper, you only need to enter the meeting ID.

d) Early model videoconference systems may need to dial the meeting server IP address first, and then enter the meeting ID at the prompt.  For example Dial 123.245.78.1  once you are connected to the server you will be asked to enter the meeting ID.  In this example the meeting ID is 923176043

 

3)      Why won’t the Conference Client install on my computer?

a)       Verify you are using Internet Explorer v8 or later as your current web browser to install the conference client.

b)     You may have Pop-Up Blockers enabled on your Internet browser.  When installing the client look for a notification bar on your  screen asking you to allow the pop-up.

c)     You may have ActiveX plugins enabled. Disable ActiveX Filtering.

d)      You may not have the necessary privileges to install programs on your computer. Check with your District IT administrator regarding installations on your computer.

 

4)      Where can I find the Conference Client on my computer?

In the Start menu select All Programs and scroll down to Conference Client folder.  Open the folder and select “Settings.”  The  client opens in your system tray.  Right click on your system tray icon for 3CMeNow and open Meeting Portal. 

 

5)       Why can’t I see the client in the system tray?

a)     You may have inadvertently exit the client from the system tray.  Restart the client from your Programs or Applications folder.  

 b)      You may have enabled in the Advance Settings “Exit conference client when conference ends”.  By default this setting is not enabled. 

c)     The Conference Client icon may be hidden in the Notification Area.  On your PC right click in any blank location in the taskbar area > select Properties > select Taskbar tab > select Customize button in the Notification Area heading > Uncheck "Always show all icons  and notifications on the task bar" (located on bottom right) > Locate the Conference Client Behaviors pull down menu and select "Show Icon and Notifications" > click <Okay> 



6)     What is the difference between Settings on the meeting portal and the Conference Client Settings?

The Settings on the meeting portal will adjust how 3CMeNow will display on startup in your web browser.  The Conference Client Settings will adjust the client preferences: select and adjust hardware devices, and network settings.

 

 

7)      How do I get 3CMeNow running on Windows Vista?

You must be logged into your computer using a local administrator account or have the necessary permissions.   You can use a computer with Windows 7, if possible Contact your local IT administrator to give access to your user profile.

    
8)      Can 3CMeNow run on 64bit version of Internet Explorer?

YES - As of August 1, 2015 the Conference Client is compatible on 32 bit and 64 bit Internet Explorer v8,9,10 and 11


9)      Can 3CMeNow run in Internet Explorer version 11?

YES, 64bit version of Internet Explorer is NOW supported.  3CMeNow is compatible with Internet Explorer 8, 9, 10 and version 11 (32bit and 64bit).

 

10)   Is 3CMeNow compatible with other browsers?  

3CMeNow is compatible (Mac and Windows) with Mozilla Firefox 25 and later, Safari 5 and later(Mac only), Google Chrome v30 and later 

 

11)   Which Operating Systems (OS) can the Client run on? 

The Client can run on Mac and Windows Operating Systems.  Mac OS X v10.7(Lion) or higher, Intel CPU only; Windows 32bit and 64bit versions of XP(SP3 or higher), Vista SP2 or higher,  7, 8 and 10

 

12)   Is there a client for Linux?

No, Linux operating system is NOT supported! 

 

13)   Can anyone use 3CMeNow from any internet connection in the world?

Yes, wired Internet/network connections are preferable over wireless connections due to their lower latency and higher throughput. 3CMeNow has been set up to allow anyone to join a meeting room.    However, only community college faculty, staff and  administrators will be able to create and book meetings.

 

14)   I cannot connect using 3CMeNow from my college campus/workplace?

3CMeNow works well from various network setups, and contains automatic firewall transversal.  But occasionally there are some firewall and web proxy solutions that may prevent users from connecting or experience intermittent connection problems including no audio, garbled audio, and loss of video.  A preferred solution around this is to allow UDP and TCP traffic to flow between your site directly to the 3CMeNow Server.  Please contact your college campus/workplace IT network team.
 

15)   Why do I get disconnected after a few seconds?

3CMeNow is designed to work under most network conditions and in getting through firewalls. However we have seen in rare circumstances on certain network setups that software and hardware firewalls can cause 3CMeNow to disconnect after a few seconds. If you experience similar symptoms, try any of the following methods. In the client settings sections under the Network tab, change the Network speed to anything other than automatic. This will ensure that upload and download bandwidth will stay constant as opposed to automatically adjusting. Some firewalls do not like this when it is set to automatic and can subsequently drop the calls. Try reducing the overall CPU and bandwidth consumption on your computer by changing the Preferred Video Size under the “Advanced” tab to Large instead of Automatic.

  

16)   Why does my video or other videos I see intermittently freeze or go blank?

Occasionally a participant’s video freezing or going blank can happen on the Bridge. This can sometimes be mistaken that something could be wrong with the endpoint or Bridge.  However in most cases this is due to the simple fact of network congestion or bandwidth limitation from the participant’s end and is especially common on connections coming through wireless broadband. Participants with this issue may need to reduce their send and receive bandwidth allocations on their endpoint or 3CMeNow client to allow for a smoother connection. Windows users should go to Settings and click the Network tab in order to change your bandwidth settings. Use the pull-down to select the highest rate (eg. LAN or T1). For Mac users, the client installs default with the video size of Standard Definition. This produces a 4:3 video aspect ratio. To get a 16:9 video ratio change this setting to Enhanced Definition.

 

17)   Why is my video only showing a black screen on my computer?

a)     Check that the camera was switched on before the codec/computer booted, if not reboot

b)     Check to see if the lens cap is on or if any other object is obstructing the camera

c)      Check to verify you have the correct camera source selected

d)     Check to see that your webcam/camera is properly connected. You may need to restart the room system codec/computer.

e)     Check to see that there are no other applications accessing your webcam/camera at the same time. 

f)      Check to see that you have the correct up-to-date drivers installed for your webcam

g)     Try to remember the last time you had your webcam working and think what has been installed on the computer since then. Sometimes certain programs that are installed can interfere with hardware and this could possibly be the cause.

h) Verify you have the latest Flash player installed for web collaboration

 

18)   Does 3CMeNow support multi-monitor display setups when sharing content?

a)      Yes, currently 3CMeNow supports content sharing (H.239) in H.323 videoconference systems.  If you are using multiple monitors and choose to share an application be sure to enable H.239 and duo monitor display.

b)      YES, As of August 1, 2015 3CMeNow supports multiple desktop monitors while application sharing. 

 

19)   Why am I only getting Standard Definition 4:3 video aspect ratio on my computer?

There are three main reasons why you may not be getting HD quality at 16:9 ratio display when connecting using
3CMeNow.

a.      Computer Specification - please check the computer or laptop speed of which you are using 3CMeNow. In order to sustain HD quality receiving, you need a Core 2 Duo at minimum to avoid CPU overload. Otherwise it will drop your quality down to SD.

 b.     Network Speed - another factor you need to consider is the download speed of the network you are on. You
really need at minimum 1024kbps download and 384Kbps upload sustained to receive and send in HD quality.  Select the blue information icon on the top right to get network statistics.

c.       Settings - your settings may be set to lower quality video rates (see figures below).  Windows users open Settings and click the “Network” tab to change your bandwidth settings.  Use the pull-down to select the highest rate
(e.g., LAN or T1).  Mac users, check your preferences.  3CMeNow installs default with the video size of Standard Definition, which produces 4:3 video aspect ratio. Change the “Video Size” setting to Enhanced Definition for 16:9 video aspect ratio.


20)   Can I send only a content presentation?

Yes, you can send a presentation only by clicking on the button in 3CMeNow and select "Use my computer for presentation only".  This will display the options on either connecting using audio, video and presentation features, or only connect using presentation features, thus not sending or receiving audio and video. 

  

To view only a content presentation?
You can simply connect up a laptop or computer in the same room to a projector or near the participants so they can simultaneously see any content during their videoconference meeting.  The Use my computer for presentation only  feature is helpful if you have an H.323 endpoint that does not support H.239 content sharing, or is unable to view the H.264 version of H.239 content sharing. 
  Note: This is currently available on Windows version of 3CMeNow
 

21)  How can I view the remote video participants in Scopia when I am presenting a PowerPoint in full screen?

If you are planning on presenting a PowerPoint presentation that you would like presented in full screen mode, then you will need to change the “Show Type” setting to "Browsed by an individual (window)" under the “Setup Slide Show” tab within PowerPoint.

 

22)  What is the difference between “terminate” and “leave” a meeting?

Terminating will disconnect all participants from the meeting and end the session permanently.  Leaving a meeting does not terminate the session.  Leaving a meeting allows other participants to continue discussions until the end of scheduled meeting time.

 

23)   How do I terminate a meeting?

Within the User Interface
 
  a.       A Moderator can terminate (end) a meeting in 3CMeNow by clicking on the Button, then scroll down and select "Terminate Meeting." 
   b.      You can leave (exit) a meeting by using the RED Leave Meeting icon located in the upper right corner of the interface. 
 
 
  
 

24)  How can I prevent audio feedback when participating from my computer?

Usually the person who is causing audio feedback is unaware they are doing so.

a)     Enable echo cancellation

b)     Mute everyone’s microphone and then one-by-one unmute participants’ microphone to isolate source of feedback

c)      Lower speaker volume on your H.323 room system, computer or other device

d)     Move the microphone further away from your computer or room system speakers

e)     Reduce microphone pickup level

f)      Use a headset, earphones or desktop USB microphones

 

25)  How can I remove the Picture-in-Picture (PIP) from my desktop window?

a)     You can click on the PIP icon at the top left corner (it is next to the camera icon).  Clicking the PIP icon will disable the PIP feature.

b)     The PIP feature is temporarily disabled when you enter full screen mode.  Click on the drop-down for , scroll
down and select the last selection for full screen.  A second method to enter full screen is to click on the full screen icon.